> ## Documentation Index
> Fetch the complete documentation index at: https://sendcloud.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Retrieve requested data for open tickets

> Retrieve the list of additional data requests for open tickets handled by Support Automation.



## OpenAPI

````yaml /.openapi/v3/support/openapi.yaml get /dsf/tickets/requested-data
openapi: 3.1.0
info:
  title: Support API [BETA]
  version: 3.0.0
  contact:
    name: Sendcloud API Support
    url: https://www.sendcloud.dev
    email: contact@sendcloud.com
  license:
    name: Apache 2.0
    url: http://www.apache.org/licenses/LICENSE-2.0.html
  description: >-
    The Sendcloud Support API lets you create support tickets easily and
    efficiently. This API can be used in conjunction with other core Sendcloud
    features or independently.
servers:
  - url: https://panel.sendcloud.sc/api/v3
    description: Sendcloud Production
security: []
tags:
  - name: Support
    description: Sendcloud's Support API
  - name: File upload
  - name: Carrier support contacts
  - name: Create ticket
  - name: Documents
  - name: Requested data
paths:
  /dsf/tickets/requested-data:
    parameters: []
    get:
      tags:
        - Requested data
      summary: Retrieve requested data for open tickets
      description: >-
        Retrieve the list of additional data requests for open tickets handled
        by Support Automation.
      operationId: sc-public-v3-dsf-get-requested_data
      parameters:
        - schema:
            type: integer
            minimum: 1
            default: 1
            example: 1
          in: query
          name: page
          description: The page number to retrieve (1-indexed).
          required: false
        - schema:
            type: integer
            minimum: 1
            maximum: 100
            default: 50
            example: 50
          in: query
          name: size
          description: The number of items per page.
          required: false
      responses:
        '200':
          description: 200 OK
          content:
            application/json:
              schema:
                type: object
                required:
                  - items
                  - total
                  - page
                  - pages
                  - size
                properties:
                  total:
                    type: integer
                    description: Total number of items across all pages.
                    example: 42
                  page:
                    type: integer
                    description: Current page number.
                    example: 1
                  pages:
                    type: integer
                    description: Total number of pages.
                    example: 1
                  size:
                    type: integer
                    description: Number of items per page.
                    example: 50
                  items:
                    type: array
                    items:
                      type: object
                      required:
                        - created_at
                        - request_id
                        - title
                        - data_type
                      properties:
                        created_at:
                          type: string
                          format: date-time
                          description: The date and time when data was requested.
                        request_id:
                          type: integer
                          description: The id of the request.
                        title:
                          type: string
                          description: Request title
                        tracking_number:
                          type:
                            - string
                            - 'null'
                          description: >-
                            The tracking number of the parcel related to this
                            request.
                        order_number:
                          type:
                            - string
                            - 'null'
                          description: The number of the order related to this request.
                        data_type:
                          type: string
                          enum:
                            - claim_letter
                            - sales_invoice
                            - sales_data
                            - purchase_invoice
                            - description_of_contents
                          description: >-
                            The type of data requested. Depending on the type,
                            additional documents/photos, text input, or sales
                            data may be required.
              examples:
                Successful request:
                  value:
                    total: 42
                    page: 2
                    size: 50
                    items:
                      - created_at: '2025-04-10T15:10:42Z'
                        request_id: 144
                        title: Sales invoice is needed
                        tracking_number: 3SYZXG5051720
                        order_number: ORDER-25763
                        data_type: sales_invoice
                      - created_at: '2025-04-12T11:49:05Z'
                        request_id: 159
                        title: Sales data is needed
                        tracking_number: 3SYZXG9944267
                        order_number: ORDER-26064
                        data_type: sales_data
                Successful request but no data:
                  value:
                    total: 0
                    page: 1
                    size: 50
                    data: []
        '429':
          $ref: '#/components/responses/RateLimitExceededResponse'
      security:
        - HTTPBasicAuth: []
        - OAuth2ClientCreds: []
components:
  responses:
    RateLimitExceededResponse:
      description: Rate limit exceeded
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/ErrorsResponseSchema'
          example:
            errors:
              - code: hit_rate_limit
                detail: 'Rate limit exceeded: 30 per 1 minute'
                title: Rate limit exceeded
                status: 429
  schemas:
    ErrorsResponseSchema:
      description: Support API error response.
      type: object
      properties:
        errors:
          type: array
          items:
            type: object
            properties:
              code:
                title: Error code
                type: string
              detail:
                title: Error description
                type: string
              title:
                title: Error title
                type: string
              status:
                title: HTTP status code
                type: integer
      required:
        - errors
  securitySchemes:
    HTTPBasicAuth:
      type: http
      description: >-
        Basic Authentication using API key and secrets is currently the main
        authentication mechanism.
      scheme: basic
    OAuth2ClientCreds:
      type: oauth2
      description: >-
        OAuth2 is a standardized protocol for authorization that allows users to
        share their private resources stored on one site with another site
        without having to provide their credentials. OAuth2 Client Credentials
        Grant workflow. This workflow is typically used for server-to-server
        interactions that require authorization to access specific resources.
      flows:
        clientCredentials:
          tokenUrl: https://account.sendcloud.com/oauth2/token/
          scopes:
            api: Default OAuth scope required to access Sendcloud API.

````