> ## Documentation Index
> Fetch the complete documentation index at: https://sendcloud.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Tracking statuses

<Warning>
  This page applies to v2 of the Sendcloud API and is no longer maintained. Read the [updated version of this page for
  API v3](/docs/parcel-tracking/retrieve-tracking-info).
</Warning>

Tracking statuses cover all of the delivery "milestones" across the shipping journey. They also indicate when an action has been made (e.g. *Delivery method changed*) or an action is required by the recipient (e.g. *Ready for collection*) or by the sender (e.g. *Address invalid*). Certain delivery milestones also trigger the sending of [tracking notifications](https://support.sendcloud.com/hc/en-us/articles/360024840812-Tracking), which you can configure in the Sendcloud platform.

## Status definitions

Sendcloud consolidates all the variations of status messages received by different carriers into a readable format. This corresponds with the `parent_status` field in the response body from the [Retrieve tracking information of a parcel](/api/v2/tracking/retrieve-tracking-information-of-a-parcel) endpoint.

| Status                          | Description                                                                                                                                  |
| ------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------- |
| Address invalid                 | The provided address details are not correct.                                                                                                |
| Announced                       | The shipping label has been announced at the carrier.                                                                                        |
| Announced: not collected        | The label is announced, but not yet collected by the driver.                                                                                 |
| Announcement failed             | The label was not successfully announced at the carrier.                                                                                     |
| At customs                      | The parcel is passing through customs checks at the border.                                                                                  |
| At sorting centre               | The parcel has arrived at the carrier sorting hub.                                                                                           |
| Awaiting customer pickup        | The parcel has been delivered to a service point and is awaiting collection by the end customer.                                             |
| Being announced                 | The shipping label is awaiting annoucnement at the carrier.                                                                                  |
| Being sorted                    | The parcel is being sorted at the carrier sorting hub.                                                                                       |
| Cancellation request            | Cancellation has been requested for this parcel.                                                                                             |
| Cancelled                       | The label was successfully cancelled at the carrier.                                                                                         |
| Cancelled upstream              | The label been cancelled upstream and is awaiting status Cancelled to be returned by the carrier.                                            |
| Delivered                       | The parcel has been delivered to the end customer.                                                                                           |
| Delivery address changed        | The delivery address has been modified.                                                                                                      |
| Delivery attempt failed         | The end customer was not home to accept the delivery.                                                                                        |
| Delivery date changed           | The delivery date for this parcel was changed.                                                                                               |
| Delivery delayed                | The delivery will take place at a later time or date.                                                                                        |
| Delivery method changed         | The method of delivery has been modified.                                                                                                    |
| Driver en route                 | The driver is on the way to deliver the parcel.                                                                                              |
| En route to sorting center      | The driver is on the way to the sorting centre.                                                                                              |
| Error collecting                | The parcel could not be collected by the driver.                                                                                             |
| Exception                       | There has been an exception with the parcel.                                                                                                 |
| No label                        | There is no label attached to the parcel.                                                                                                    |
| Not sorted                      | The parcel has not been sorted at the carrier sorting hub.                                                                                   |
| Parcel en route                 | The parcel is on the way to be delivered.                                                                                                    |
| Ready to send                   | The label has been generated and announced, and the parcel can be picked up or taken to a service point to be delivered to the end customer. |
| Refused by recipient            | The end customer refused to accept the delivery.                                                                                             |
| Returned to sender              | The parcel is being returned to the sender.                                                                                                  |
| Return payment failed           | Payment for the return label for this parcel has not been processed.                                                                         |
| Shipment collected by customer  | The end customer has collected the parcel from a service point.                                                                              |
| Shipment picked up by driver    | The driver has collected the parcel from the service point or requested pickup location.                                                     |
| Sorted                          | The parcel has been sorted for delivery at the carrier sorting hub.                                                                          |
| Submitting cancellation request | Cancellation has been requested and is being processed.                                                                                      |
| Unable to deliver               | The parcel could not be delivered to the intended address or service point.                                                                  |
| Waiting for the return payment  | The carrier must receive payment for the return label before it is returned to sender.                                                       |