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POST
Create a ticket for another issue

Authorizations

Authorization
string
header
required

Basic Authentication using API key and secrets is currently the main authentication mechanism.

Query Parameters

is_portal_claim
boolean
default:false

Set to true to force a portal claim. Supported for Colissimo, Chronopost, Colis Privé, Mondial Relay, InPost ES, and DHL Express carriers only. Requires a carrier contract setup.

Body

application/json

Data that is needed for creation of a ticket for own contract parcel and parcels created using Sendcloud rates is different. Please refer to relevant examples below.

tracking_number
string
required

Parcel tracking number

Example:

"3SABCD1234567"

subject
string
required

Short summary of the issue.

Required string length: 5 - 100
Example:

"Parcel arrived empty"

question
string
required

Description of the issue and any additional context, such as the reason for the ticket.

Minimum string length: 10
Example:

"The parcel arrived undamaged but there was nothing inside."

Response

Accepted

Create ticket response

ticket_id
integer
required