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POST
/
dsf
/
tickets
/
damage
Create a ticket for a damaged parcel
curl --request POST \
  --url https://panel.sendcloud.sc/api/v3/dsf/tickets/damage \
  --header 'Authorization: Basic <encoded-value>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "tracking_number": "3SABCD1234567",
  "carrier_contract_id": 123,
  "contents_sales_price": {
    "price": 10.55,
    "currency": "EUR"
  },
  "contents_purchase_price": {
    "price": 8,
    "currency": "EUR"
  },
  "contents_description": "The parcel contains 3 t-shits and 1 pair of shoes.",
  "parcel_exterior_description": "The box has our branding.",
  "additional_remarks": "<string>",
  "customer_confirmation": {
    "file_token": "b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466"
  },
  "sales_invoice": {
    "file_token": "b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466"
  },
  "purchase_invoice": {
    "file_token": "b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466"
  },
  "exterior_photo": {
    "file_token": "b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466"
  },
  "interior_photo": {
    "file_token": "b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466"
  },
  "damage_photo_1": {
    "file_token": "b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466"
  },
  "damage_photo_2": {
    "file_token": "b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466"
  },
  "package_photo": {
    "file_token": "b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466"
  },
  "entire_product_photo": {
    "file_token": "b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466"
  }
}
'
import requests

url = "https://panel.sendcloud.sc/api/v3/dsf/tickets/damage"

payload = {
    "tracking_number": "3SABCD1234567",
    "carrier_contract_id": 123,
    "contents_sales_price": {
        "price": 10.55,
        "currency": "EUR"
    },
    "contents_purchase_price": {
        "price": 8,
        "currency": "EUR"
    },
    "contents_description": "The parcel contains 3 t-shits and 1 pair of shoes.",
    "parcel_exterior_description": "The box has our branding.",
    "additional_remarks": "<string>",
    "customer_confirmation": { "file_token": "b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466" },
    "sales_invoice": { "file_token": "b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466" },
    "purchase_invoice": { "file_token": "b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466" },
    "exterior_photo": { "file_token": "b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466" },
    "interior_photo": { "file_token": "b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466" },
    "damage_photo_1": { "file_token": "b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466" },
    "damage_photo_2": { "file_token": "b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466" },
    "package_photo": { "file_token": "b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466" },
    "entire_product_photo": { "file_token": "b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466" }
}
headers = {
    "Authorization": "Basic <encoded-value>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)
const options = {
  method: 'POST',
  headers: {Authorization: 'Basic <encoded-value>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    tracking_number: '3SABCD1234567',
    carrier_contract_id: 123,
    contents_sales_price: {price: 10.55, currency: 'EUR'},
    contents_purchase_price: {price: 8, currency: 'EUR'},
    contents_description: 'The parcel contains 3 t-shits and 1 pair of shoes.',
    parcel_exterior_description: 'The box has our branding.',
    additional_remarks: '<string>',
    customer_confirmation: {
      file_token: 'b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466'
    },
    sales_invoice: {
      file_token: 'b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466'
    },
    purchase_invoice: {
      file_token: 'b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466'
    },
    exterior_photo: {
      file_token: 'b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466'
    },
    interior_photo: {
      file_token: 'b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466'
    },
    damage_photo_1: {
      file_token: 'b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466'
    },
    damage_photo_2: {
      file_token: 'b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466'
    },
    package_photo: {
      file_token: 'b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466'
    },
    entire_product_photo: {
      file_token: 'b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466'
    }
  })
};

fetch('https://panel.sendcloud.sc/api/v3/dsf/tickets/damage', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));
<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://panel.sendcloud.sc/api/v3/dsf/tickets/damage",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'tracking_number' => '3SABCD1234567',
    'carrier_contract_id' => 123,
    'contents_sales_price' => [
        'price' => 10.55,
        'currency' => 'EUR'
    ],
    'contents_purchase_price' => [
        'price' => 8,
        'currency' => 'EUR'
    ],
    'contents_description' => 'The parcel contains 3 t-shits and 1 pair of shoes.',
    'parcel_exterior_description' => 'The box has our branding.',
    'additional_remarks' => '<string>',
    'customer_confirmation' => [
        'file_token' => 'b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466'
    ],
    'sales_invoice' => [
        'file_token' => 'b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466'
    ],
    'purchase_invoice' => [
        'file_token' => 'b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466'
    ],
    'exterior_photo' => [
        'file_token' => 'b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466'
    ],
    'interior_photo' => [
        'file_token' => 'b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466'
    ],
    'damage_photo_1' => [
        'file_token' => 'b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466'
    ],
    'damage_photo_2' => [
        'file_token' => 'b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466'
    ],
    'package_photo' => [
        'file_token' => 'b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466'
    ],
    'entire_product_photo' => [
        'file_token' => 'b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466'
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Basic <encoded-value>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}
package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://panel.sendcloud.sc/api/v3/dsf/tickets/damage"

	payload := strings.NewReader("{\n  \"tracking_number\": \"3SABCD1234567\",\n  \"carrier_contract_id\": 123,\n  \"contents_sales_price\": {\n    \"price\": 10.55,\n    \"currency\": \"EUR\"\n  },\n  \"contents_purchase_price\": {\n    \"price\": 8,\n    \"currency\": \"EUR\"\n  },\n  \"contents_description\": \"The parcel contains 3 t-shits and 1 pair of shoes.\",\n  \"parcel_exterior_description\": \"The box has our branding.\",\n  \"additional_remarks\": \"<string>\",\n  \"customer_confirmation\": {\n    \"file_token\": \"b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466\"\n  },\n  \"sales_invoice\": {\n    \"file_token\": \"b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466\"\n  },\n  \"purchase_invoice\": {\n    \"file_token\": \"b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466\"\n  },\n  \"exterior_photo\": {\n    \"file_token\": \"b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466\"\n  },\n  \"interior_photo\": {\n    \"file_token\": \"b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466\"\n  },\n  \"damage_photo_1\": {\n    \"file_token\": \"b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466\"\n  },\n  \"damage_photo_2\": {\n    \"file_token\": \"b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466\"\n  },\n  \"package_photo\": {\n    \"file_token\": \"b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466\"\n  },\n  \"entire_product_photo\": {\n    \"file_token\": \"b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466\"\n  }\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Basic <encoded-value>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}
HttpResponse<String> response = Unirest.post("https://panel.sendcloud.sc/api/v3/dsf/tickets/damage")
  .header("Authorization", "Basic <encoded-value>")
  .header("Content-Type", "application/json")
  .body("{\n  \"tracking_number\": \"3SABCD1234567\",\n  \"carrier_contract_id\": 123,\n  \"contents_sales_price\": {\n    \"price\": 10.55,\n    \"currency\": \"EUR\"\n  },\n  \"contents_purchase_price\": {\n    \"price\": 8,\n    \"currency\": \"EUR\"\n  },\n  \"contents_description\": \"The parcel contains 3 t-shits and 1 pair of shoes.\",\n  \"parcel_exterior_description\": \"The box has our branding.\",\n  \"additional_remarks\": \"<string>\",\n  \"customer_confirmation\": {\n    \"file_token\": \"b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466\"\n  },\n  \"sales_invoice\": {\n    \"file_token\": \"b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466\"\n  },\n  \"purchase_invoice\": {\n    \"file_token\": \"b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466\"\n  },\n  \"exterior_photo\": {\n    \"file_token\": \"b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466\"\n  },\n  \"interior_photo\": {\n    \"file_token\": \"b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466\"\n  },\n  \"damage_photo_1\": {\n    \"file_token\": \"b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466\"\n  },\n  \"damage_photo_2\": {\n    \"file_token\": \"b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466\"\n  },\n  \"package_photo\": {\n    \"file_token\": \"b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466\"\n  },\n  \"entire_product_photo\": {\n    \"file_token\": \"b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466\"\n  }\n}")
  .asString();
require 'uri'
require 'net/http'

url = URI("https://panel.sendcloud.sc/api/v3/dsf/tickets/damage")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Basic <encoded-value>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"tracking_number\": \"3SABCD1234567\",\n  \"carrier_contract_id\": 123,\n  \"contents_sales_price\": {\n    \"price\": 10.55,\n    \"currency\": \"EUR\"\n  },\n  \"contents_purchase_price\": {\n    \"price\": 8,\n    \"currency\": \"EUR\"\n  },\n  \"contents_description\": \"The parcel contains 3 t-shits and 1 pair of shoes.\",\n  \"parcel_exterior_description\": \"The box has our branding.\",\n  \"additional_remarks\": \"<string>\",\n  \"customer_confirmation\": {\n    \"file_token\": \"b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466\"\n  },\n  \"sales_invoice\": {\n    \"file_token\": \"b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466\"\n  },\n  \"purchase_invoice\": {\n    \"file_token\": \"b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466\"\n  },\n  \"exterior_photo\": {\n    \"file_token\": \"b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466\"\n  },\n  \"interior_photo\": {\n    \"file_token\": \"b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466\"\n  },\n  \"damage_photo_1\": {\n    \"file_token\": \"b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466\"\n  },\n  \"damage_photo_2\": {\n    \"file_token\": \"b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466\"\n  },\n  \"package_photo\": {\n    \"file_token\": \"b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466\"\n  },\n  \"entire_product_photo\": {\n    \"file_token\": \"b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466\"\n  }\n}"

response = http.request(request)
puts response.read_body
{
  "ticket_id": 155
}

Authorizations

​
Authorization
string
header
required

Basic Authentication using API key and secrets is currently the main authentication mechanism.

Query Parameters

​
is_portal_claim
boolean
default:false

Set to true to force a portal claim. Supported for Colissimo, Chronopost, Colis Privé, Mondial Relay, InPost ES, and DHL Express carriers only. Requires a carrier contract setup.

Body

application/json

Data that is needed for creation of a ticket for own contract parcel and parcels created using Sendcloud rates is different. Please refer to relevant examples below.

​
tracking_number
string
required

Parcel tracking number

Example:

"3SABCD1234567"

​
carrier_contract_id
integer

The ID of the carrier contract associated with the parcel. Required when creating a ticket for a support only parcel that is not tracked in the Sendcloud system. The contract must belong to the authenticated user.

Example:

123

​
contents_sales_price
object

Sales value of the contents of the parcel

Example:
{ "price": 10.55, "currency": "EUR" }
​
contents_purchase_price
object

Purchase value of the contents of the parcel

Example:
{ "price": 8, "currency": "EUR" }
​
contents_description
string

Description of the contents of the parcel

Example:

"The parcel contains 3 t-shits and 1 pair of shoes."

​
parcel_exterior_description
string

Parcel exterior description

Example:

"The box has our branding."

​
additional_remarks
string

Additional remarks about the parcel

​
customer_confirmation
object

Written confirmation about the problem by the intended receiver

Example:
{
  "file_token": "b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466"
}
​
sales_invoice
object

The sales invoice

Example:
{
  "file_token": "b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466"
}
​
purchase_invoice
object

The purchase invoice

Example:
{
  "file_token": "b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466"
}
​
exterior_photo
object

A photo of the exterior of the shipment's box

Example:
{
  "file_token": "b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466"
}
​
interior_photo
object

A photo of the inside padding material

Example:
{
  "file_token": "b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466"
}
​
damage_photo_1
object

A photo of the damaged goods

Example:
{
  "file_token": "b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466"
}
​
damage_photo_2
object

An additional photo of the damaged goods

Example:
{
  "file_token": "b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466"
}
​
package_photo
object

A photo of the opened package taken from above. The entire contents of the inner package must be clearly visible

Example:
{
  "file_token": "b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466"
}
​
entire_product_photo
object

A photo showing the entire product

Example:
{
  "file_token": "b90e7a70-57c6-4338-992a-eae50d637261-6170706c69636174696f6e2f706466"
}

Response

Accepted

Create ticket response

​
ticket_id
integer
required