Development status
The Support API is currently in beta, meaning that it is still under development. During this phase, we continually monitor and test the API to improve its performance, review the returned data, and uncover any potential bugs that could have a future impact on our users.For more information on how you can opt-in, please contact your Customer Success Manager. You can learn more about
becoming a beta user and joining the Sendcloud Beta Community in our help
center.
What can you do with this API?
File upload
With the API, you can store files necessary for creating a ticket or for continuing an investigation when additional documents are requested.Carrier support contact management
With the API, you can manage carrier support contacts that are necessary for creating tickets for parcels shipped under your own contract.Tickets creation
You can use the API to create new tickets. Depending on the type of support requested and the parcel (either created with your own carrier contract or using Sendcloud rates), you may be asked to provide additional details. In general, the amount of information required to open a ticket for a parcel shipped under your own carrier contract is lower than for a parcel created with Sendcloud rates. However, we recommend providing as much information and as many documents as possible so that carriers can deliver the best support and resolve the ticket as quickly as possible.Retrieve and complete requested actions
With the API, you can retrieve a list of additional information or documents required to resolve a ticket and submit the requested data.Rate limits
To build a robust integration, rate limit rules must be respected. Endpoints with rate limits provide information through the following headers:x-ratelimit-limit: the total number of allowed requests (e.g., 30)x-ratelimit-remaining: the number of requests still available in the current time window (e.g., 25)x-ratelimit-reset: the timestamp when the rate limit will be reset (e.g., 1758893152)