Retrieve support tickets
curl --request GET \
--url https://panel.sendcloud.sc/api/v3/dsf/tickets \
--header 'Authorization: Basic <encoded-value>'import requests
url = "https://panel.sendcloud.sc/api/v3/dsf/tickets"
headers = {"Authorization": "Basic <encoded-value>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Basic <encoded-value>'}};
fetch('https://panel.sendcloud.sc/api/v3/dsf/tickets', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://panel.sendcloud.sc/api/v3/dsf/tickets",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Basic <encoded-value>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://panel.sendcloud.sc/api/v3/dsf/tickets"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Authorization", "Basic <encoded-value>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://panel.sendcloud.sc/api/v3/dsf/tickets")
.header("Authorization", "Basic <encoded-value>")
.asString();require 'uri'
require 'net/http'
url = URI("https://panel.sendcloud.sc/api/v3/dsf/tickets")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Basic <encoded-value>'
response = http.request(request)
puts response.read_body{
"total": 42,
"page": 1,
"pages": 3,
"size": 15,
"items": [
{
"id": 42,
"status": "pending",
"stage": "in_progress",
"type": "damaged",
"parcel_id": 98765,
"carrier": "postnl",
"tracking_number": "3SYZXG5051720",
"order_number": "ORD-2026-1234",
"brand_id": 3,
"created_at": "2026-03-15T10:30:00+00:00",
"updated_at": "2026-03-18T14:22:00+00:00",
"requested_actions": [],
"resolution": null
},
{
"id": 87,
"status": "claim_paid",
"stage": "manually_solved_stage",
"type": "lost",
"parcel_id": 55432,
"carrier": "dpd",
"tracking_number": "3SYZXG9944267",
"order_number": "ORD-2026-5678",
"brand_id": 1,
"created_at": "2026-02-01T08:00:00+00:00",
"updated_at": "2026-02-20T16:45:00+00:00",
"requested_actions": [],
"resolution": {
"outcome": "claim_approved",
"amount": 149.99,
"currency": "EUR",
"solved_at": "2026-02-20T16:45:00+00:00"
}
}
]
}{
"errors": [
{
"code": "bad_request",
"detail": "Invalid status: invalid_value",
"title": "Bad Request",
"status": 400
}
]
}{
"errors": [
{
"code": "hit_rate_limit",
"detail": "Rate limit exceeded: 30 per 1 minute",
"title": "Rate limit exceeded",
"status": 429
}
]
}Tickets
Retrieve support tickets
Retrieve a paginated list of support tickets for your organization, with optional filters for status, carrier, parcel, tracking number, and date range.
GET
/
dsf
/
tickets
Retrieve support tickets
curl --request GET \
--url https://panel.sendcloud.sc/api/v3/dsf/tickets \
--header 'Authorization: Basic <encoded-value>'import requests
url = "https://panel.sendcloud.sc/api/v3/dsf/tickets"
headers = {"Authorization": "Basic <encoded-value>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Basic <encoded-value>'}};
fetch('https://panel.sendcloud.sc/api/v3/dsf/tickets', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://panel.sendcloud.sc/api/v3/dsf/tickets",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Basic <encoded-value>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://panel.sendcloud.sc/api/v3/dsf/tickets"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Authorization", "Basic <encoded-value>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://panel.sendcloud.sc/api/v3/dsf/tickets")
.header("Authorization", "Basic <encoded-value>")
.asString();require 'uri'
require 'net/http'
url = URI("https://panel.sendcloud.sc/api/v3/dsf/tickets")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Basic <encoded-value>'
response = http.request(request)
puts response.read_body{
"total": 42,
"page": 1,
"pages": 3,
"size": 15,
"items": [
{
"id": 42,
"status": "pending",
"stage": "in_progress",
"type": "damaged",
"parcel_id": 98765,
"carrier": "postnl",
"tracking_number": "3SYZXG5051720",
"order_number": "ORD-2026-1234",
"brand_id": 3,
"created_at": "2026-03-15T10:30:00+00:00",
"updated_at": "2026-03-18T14:22:00+00:00",
"requested_actions": [],
"resolution": null
},
{
"id": 87,
"status": "claim_paid",
"stage": "manually_solved_stage",
"type": "lost",
"parcel_id": 55432,
"carrier": "dpd",
"tracking_number": "3SYZXG9944267",
"order_number": "ORD-2026-5678",
"brand_id": 1,
"created_at": "2026-02-01T08:00:00+00:00",
"updated_at": "2026-02-20T16:45:00+00:00",
"requested_actions": [],
"resolution": {
"outcome": "claim_approved",
"amount": 149.99,
"currency": "EUR",
"solved_at": "2026-02-20T16:45:00+00:00"
}
}
]
}{
"errors": [
{
"code": "bad_request",
"detail": "Invalid status: invalid_value",
"title": "Bad Request",
"status": 400
}
]
}{
"errors": [
{
"code": "hit_rate_limit",
"detail": "Rate limit exceeded: 30 per 1 minute",
"title": "Rate limit exceeded",
"status": 429
}
]
}Authorizations
HTTPBasicAuthOAuth2ClientCreds
Basic Authentication using API key and secrets is currently the main authentication mechanism.
Query Parameters
The page number to retrieve (1-indexed).
Required range:
x >= 1Example:
1
The number of items per page (max 20).
Required range:
1 <= x <= 20Example:
15
Filter by ticket status. Current ticket status.
Available options:
action_required, carrier_reminder_sent, carrier_update_received, claim_paid, closed, communicated_to_carrier, customer_documents_requested, customer_reminder_sent, delayed, delivered_scan_received, delivery_confirmation_rejected, delivery_confirmation_requested, documents_forwarded_to_carrier, escalated, escalated_ava, hold, manually_solved, new_scan_received, pending, processing, smart_refund_available, smart_refund_update, solved, solved_by_automation, unknown, waiting_for_carrier, waiting_for_customer, waiting_for_scan Filter by Sendcloud parcel ID.
Example:
12345
Filter by carrier code.
Example:
"postnl"
Filter by parcel tracking number. Parcel tracking number
Example:
"3SABCD1234567"
Filter tickets created on or after this date (ISO 8601).
Example:
"2026-01-01T00:00:00Z"
Filter tickets created on or before this date (ISO 8601).
Example:
"2026-12-31T23:59:59Z"