Retrieve support tickets
Retrieve a paginated list of support tickets for your organization, with optional filters for status, carrier, parcel, tracking number, and date range.
Authorizations
Basic Authentication using API key and secrets is currently the main authentication mechanism.
Query Parameters
The page number to retrieve (1-indexed).
x >= 11
The number of items per page (max 20).
1 <= x <= 2015
Filter by ticket status. Current ticket status.
action_required, carrier_reminder_sent, carrier_update_received, claim_paid, closed, communicated_to_carrier, customer_documents_requested, customer_reminder_sent, delayed, delivered_scan_received, delivery_confirmation_rejected, delivery_confirmation_requested, documents_forwarded_to_carrier, escalated, escalated_ava, hold, manually_solved, new_scan_received, pending, processing, smart_refund_available, smart_refund_update, solved, solved_by_automation, unknown, waiting_for_carrier, waiting_for_customer, waiting_for_scan Filter by Sendcloud parcel ID.
12345
Filter by carrier code.
"postnl"
Filter by parcel tracking number. Parcel tracking number
"3SABCD1234567"
Filter tickets created on or after this date (ISO 8601).
"2026-01-01T00:00:00Z"
Filter tickets created on or before this date (ISO 8601).
"2026-12-31T23:59:59Z"