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This page applies to v2 of the Sendcloud API and is no longer maintained. Read the updated version of this page for API v3.
Sendcloud automatically tracks the latest status update for every parcel created in your account. Through the Tracking API, you can retrieve the entire tracking history of a parcel, alongside timestamps which indicate the moment a delivery milestone was met at every point of the delivery journey. You can use the API to build your own custom tracking solution for your customers. You can extract the tracking data you retrieve via the API, and consolidate it into an easy-to-read format that displays parcel statuses and their associated timestamps. All you need in order to retrieve the tracking information for a parcel is the unique tracking number.

Tracking parcels

Get started with our step-by-step guide on using the Tracking API to track parcels

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Build a branded tracking page

If you choose not to utilise the Tracking API to build your own custom solution, we’ve got you covered. Sendcloud provides a straight-out-of-the-box tracking solution that you can customise directly from your Sendcloud platform. Our customisable tracking page feature lets you design a Sendcloud-hosted tracking page that you can customise with your brand colours and logos. You can use it to advertise your promotional campaigns and promote your social media presence through our built-in Instagram widget.

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Branded tracking notifications

Keep your customers informed every step of the way by activating tracking emails in your Sendcloud account. We provide customisable templates in 5 different languages, and you have full control over at which point in the delivery journey a notification will be automatically sent.

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Real-time event notifications

Instead of polling the Tracking API, you can receive push notifications whenever parcel events occur. The Event Subscriptions API lets you programmatically configure where and which events are delivered — supporting webhook endpoints and third-party integrations like Klaviyo.
The Event Subscriptions API is currently in BETA.