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Did you know that 68% of European shoppers check the return policy before making their purchase? Make sure your customers are confident in yours, with Sendcloud’s automated return portal, paid returns, and other returns features. Sendcloud provides you with all the tools you need to make the return process hassle-free for your customers. You can create returns from any country in the world and ship them back home using a huge variety of dependable return shipping methods. You can customise your return process to fit your needs by creating returns via one of the three easy-to-use methods below.

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Returns API

Easily and efficiently create returns, even if the outgoing parcel was not shipped by Sendcloud. The Returns API endpoints support international returns and customs documentation, and gives you the ability to quickly look up which shipping method is most appropriate for your return.

Returns API

Explore the Returns API documentation and API playground

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Return portal API

Build your own branded return portal via the API, or customise the portal through the Sendcloud panel. Once your return portal is live, you and your customers can use it to easily lookup outgoing shipments, select items to return and download the return label.

Return portal API

Explore the Return portal API documentation and API playground

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Create returns with the Parcels API

You can create return parcels when you use the Create a parcel or parcels endpoint in the Parcels API by setting the is_return flag to true, providing the from_* address fields, and setting a return shipping method.
If you prefer to process your orders from the Sendcloud panel, our help center contains guides on creating returns, processing returns and creating international returns.