Cancel a label
It’s possible to create labels in Sendcloud and then cancel them before the carrier deadline. This is good to know for testing purposes, in particular when you want to test creating return parcels.
Conditions for label cancellation
It’s not always possible to cancel a parcel which is already announced. As a result, cancellation is not guaranteed and may be asynchronous depending on the state of the parcel.
How to cancel a label
Labels can be cancelled or deleted from the Sendcloud panel or via the API.
To cancel a label, make a request to the Cancel/Delete a parcel endpoint and specify the parcel
id as the path parameter for the
If the parcel already had a shipping label, it will be cancelled but it will still be in the Sendcloud system under the original parcel
id. In the Sendcloud panel, it will appear in the Cancelled labels tab.
If the parcel did not have a shipping label attached to it, and was not yet announced with the carrier, then the parcel object will be deleted. You will need to create the parcel again if you want to announce it at a later date.
Information about cancelled labels
- If you don’t manage to cancel a label within the deadline, don’t worry. You’ll be charged for the label, but if you cancel it within 42 days and it remains unshipped, the cost will automatically be reimbursed on your next invoice.
- When the cost for a label is deducted, it will be clearly stated on your invoice. For more information see here.