Tracking

Sendcloud automatically tracks the latest status update for every parcel created in your account. Through the Tracking API, you can retrieve the entire tracking history of a parcel, alongside timestamps which indicate the moment a delivery milestone was met at every point of the delivery journey.

You can use the API to build your own custom tracking solution for your customers. You can extract the tracking data you retrieve via the API, and consolidate it into an easy-to-read format that displays parcel statuses and their associated timestamps. All you need in order to retrieve the tracking information for a parcel is the unique tracking number.

Build a branded tracking page

If you choose not to utilise the Tracking API to build your own custom solution, we’ve got you covered. Sendcloud provides a straight-out-of-the-box tracking solution that you can customise directly from your Sendcloud panel.

Our customisable tracking page feature lets you design a Sendcloud-hosted tracking page that you can customise with your brand colours and logos. You can use it to advertise your promotional campaigns and promote your social media presence through our built-in Instagram widget.

Branded tracking notifications

Keep your customers informed every step of the way by activating tracking emails in your Sendcloud account. We provide customisable templates in 5 different languages, and you have full control over at which point in the delivery journey a notification will be automatically sent.