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Tracking statuses cover all of the delivery “milestones” across the shipping journey. They also indicate when an action has been made (e.g. Delivery method changed) or an action is required by the recipient (e.g. Ready for collection) or by the sender (e.g. Address invalid). Certain delivery milestones also trigger the sending of tracking notifications, which you can configure in the Sendcloud panel.

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Status definitions

Sendcloud consolidates all the variations of status messages received by different carriers into a readable format. This corresponds with the parent_status field in the response body from the Retrieve tracking information of a parcel endpoint.
StatusDescription
Address invalidThe provided address details are not correct.
AnnouncedThe shipping label has been announced at the carrier.
Announced: not collectedThe label is announced, but not yet collected by the driver.
Announcement failedThe label was not successfully announced at the carrier.
At customsThe parcel is passing through customs checks at the border.
At sorting centreThe parcel has arrived at the carrier sorting hub.
Awaiting customer pickupThe parcel has been delivered to a service point and is awaiting collection by the end customer.
Being announcedThe shipping label is awaiting annoucnement at the carrier.
Being sortedThe parcel is being sorted at the carrier sorting hub.
Cancellation requestCancellation has been requested for this parcel.
CancelledThe label was successfully cancelled at the carrier.
Cancelled upstreamThe label been cancelled upstream and is awaiting status Cancelled to be returned by the carrier.
DeliveredThe parcel has been delivered to the end customer.
Delivery address changedThe delivery address has been modified.
Delivery attempt failedThe end customer was not home to accept the delivery.
Delivery date changedThe delivery date for this parcel was changed.
Delivery delayedThe delivery will take place at a later time or date.
Delivery method changedThe method of delivery has been modified.
Driver en routeThe driver is on the way to deliver the parcel.
En route to sorting centerThe driver is on the way to the sorting centre.
Error collectingThe parcel could not be collected by the driver.
ExceptionThere has been an exception with the parcel.
No labelThere is no label attached to the parcel.
Not sortedThe parcel has not been sorted at the carrier sorting hub.
Parcel en routeThe parcel is on the way to be delivered.
Ready to sendThe label has been generated and announced, and the parcel can be picked up or taken to a service point to be delivered to the end customer.
Refused by recipientThe end customer refused to accept the delivery.
Returned to senderThe parcel is being returned to the sender.
Return payment failedPayment for the return label for this parcel has not been processed.
Shipment collected by customerThe end customer has collected the parcel from a service point.
Shipment picked up by driverThe driver has collected the parcel from the service point or requested pickup location.
SortedThe parcel has been sorted for delivery at the carrier sorting hub.
Submitting cancellation requestCancellation has been requested and is being processed.
Unable to deliverThe parcel could not be delivered to the intended address or service point.
Waiting for the return paymentThe carrier must receive payment for the return label before it is returned to sender.